Department of Justice

Frequently Asked Questions about MEPline

What is MEPline?

MEPline is an interactive voice response system that provides routine information to clients such as what collection action is in place, last payment received and when payments were sent.

How does MEPline work?

Callers listen to a menu and select the number for the information they require. For example, if you press the menu selection for last payment information, the computer will locate that information and a voice will come on and 'read' that information (day, month, and year) to you.

What information will MEPline give me?

MEPline will give you information on case status, payments received/sent, account balance, enforcement actions. Clients may request forms or leave a voice message for their officer or leave information such as a change of address.

What if I do not want to use MEPline?

You may leave messages for the enforcement officer. However, if your message is to request information that is readily available from MEPline, your officer will ask you to use MEPline and will no longer be providing that type of information.

What do I do if I can't figure out how to use MEPline?

Leave a message and someone will call you back and help you use MEPline.

Will I be able to reach a person?

You will be able to leave a voice message for an officer or in the general voice mail box. Calls will be returned within 1 to 5 working days depending on the subject of the message.

Can I still come down to the office?

Yes, but if your question can be answered by MEPline, you will be encouraged to use MEPline.

Where can I make a comment about MEPline?

We will be doing an evaluation of the system from both the client's and the officer's perspective in 6-9 months. If you want to provide an opinion now please put it in writing and mail it to the MEP, J-3M Box 2703, Whitehorse, Yukon Y1A 2C6 or drop it off at the MEP office in the Law Courts Building.